Refund policy

1. Return Policy Overview

We accept returns within 7 days of delivery for most items. To be eligible for a return, your item must be unused and in the same condition that you received it.

Return Window: 48 hours from delivery date
Condition: Items must be unused, unworn, and in original packaging
Proof of Purchase: Receipt or order confirmation required

2. How to Initiate a Return

To start a return, please follow these steps:

Step 1: Contact our customer service team via Facebook support or phone
Step 2: Provide your order number and reason for return
Step 3: Wait for return authorization and shipping instructions
Step 4: Ship the item back using the provided label or your preferred carrier

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

Processing Time: Refunds are processed within 5-7 business days
Refund Method: Refunds will be issued to the original payment method
Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error

4. Cancellation Policy

You may cancel your order under the following conditions:

Before Shipping: Orders can be cancelled for a full refund before they are shipped
After Shipping: Once shipped, orders cannot be cancelled but may be returned
Custom Orders: Custom or personalized items cannot be cancelled once production begins

5. Non-Returnable Items

The following items cannot be returned:

Perishable goods (food, flowers, etc.)
Personal care items and cosmetics
Intimate apparel and swimwear
Gift cards and downloadable products
Items marked as "Final Sale" or "Non-Returnable"

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately:

Report Within: 24 hours of delivery
Documentation: Please provide photos of the damage
Resolution: We will offer a replacement or full refund including shipping costs